I-Sho-U: An Innovative Method for Museum Visitor Evaluation


Sarah Kenderdine, University of New South Wales, Australia/Hong Kong , Anita Kocsis, Swinburne University of Technology, Australia

Technological innovations are rapidly changing the way we experience and interact with information enabling visitors to museums to engage with cultural heritage in transformative ways. With burgeoning investments in these new exhibitions involving advanced display technologies and content production processes, understanding the visitor experience is vital for stakeholders who must balance financial considerations alongside their quest to deliver meaningful, challenging and educative content. However, research into how these new experiences are received and understood by the public remains underdeveloped, bound largely to traditional techniques and quantitatvie data analysis. In response to the need for new evaluation tools, this workshop will describe an interactive interface and data visualization strategy for visitors to participate in describing their experience. I Sho U will significantly advance traditional visitor studies by providing: tactile interfaces, real-time upload of visitor responses, automatic data analysis and, real-time visualization of aggregated data.

The context for the research undertaken is The Applied Laboratory for Interactive Visuzalization and Embodiment; City University of Hong Kong, at the forefront of developing groundbreaking immersive exhibitions that advance participatory experiences with cultural data working in collaboration with design research at Swinburne University. I Sho U is an interface that could transform visitor evaluation, with implications for how we design, manage and invest in our museums.

We will present three case studies from museum installations and workshop with you the needs of your museum!

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